El Beirouti, A., & Mouterfi, A. (2022). Customer empowerment : managerial practice to involve the customer and exploit his knowledge in order to improve his satisfaction - Djezzy Company Case -. Les Cahiers Du CREAD, 38(1), 31-60. Consulté à l’adresse https://revue.cread.dz/index.php/les-cahiers-du-cread/article/view/1325