El Beirouti, A. et Mouterfi, A. (2022) Customer empowerment : managerial practice to involve the customer and exploit his knowledge in order to improve his satisfaction - Djezzy Company Case -, Les Cahiers du CREAD, 38(1), p. 31-60. Disponible sur: https://revue.cread.dz/index.php/les-cahiers-du-cread/article/view/1325 (Consulté le: 4mai2024).