El Beirouti, Abderrahmane, et Amal Mouterfi. Customer Empowerment : Managerial Practice to Involve the Customer and Exploit His Knowledge in Order to Improve His Satisfaction - Djezzy Company Case -. Les Cahiers du CREAD 38, no. 1 (mars 31, 2022): 31-60. Consulté le mai 4, 2024. https://revue.cread.dz/index.php/les-cahiers-du-cread/article/view/1325.